Never lose a call or session due to downtime.
Keep your operation running with our guaranteed 99.99% uptime SLA.
Automatically route calls to remote workers in multiple locations with more flexibility.
“Our favorite thing about NICE CXone's cloud-based workforce management solutions, first and foremost, is the stability and consistency. We are 24/7 and the disaster hotline for LA County."
Amy Latzer, Chief Operating Officer, 211 LA County
Stability. Flexibility. Dependability.
Using one of multiple dedicated connection options, CXone helps prevent dropped or abandoned calls due to voice quality issues.
NICE CXone Disaster Recovery Capabilities
NICE CXone provides enterprise level failover and redundancy capabilities to keep your business going, along with scalability features to allow quick response to any situation.
Business Continuity during a pandemic
Calls to 211 LA’s disaster hotline escalated dramatically during the COVID-19 pandemic. 211 LA turned to Expivia, a BPO using CXone, which enabled both organizations to quickly transition their agents to working from home.
Contact center disaster recovery (PDF)
Understand the challenges of implementing and managing a disaster recovery program for your contact center.