"We used to make collections reminder calls manually to customers—not a good use of our agents’ time. Now call lists are automatically created by pulling customer contact data from Salesforce, and NICE CXone's Personal Connection™ Outbound Dialer makes the calls and drops recorded messages. This frees our agents up to focus on high-value interactions, and it saves a lot of time."
Pauline Mulvey, Vice President of Enterprise Business Technology, Mitchell International
Turn customer interactions into better experiences with proactive agent performance and effectiveness coaching.
Personalize every interaction using customer information and history.
More revenue, fewer hang-ups, and a whole lot more
See how Personal Connection dialer provides a better customer experience along with more revenue.
Integrate your CRM
Know everything about your customer before the first hello.
Hoveround customer story
See how Hoveround takes a fine-tuned, customized approach to all their different types of leads.