This Infographic provides data on the status of digital interaction support in the contact center industry. Which channels do consumers use and prefer, what is the difference between first generation and next generation digital channels, and what do companies need to do to ensure they succeed and prosper in the Digital Revolution.
The Digital-first Contact Center
Find data and background, tips and tricks on how to prepare your agents, supervisors and managers for best-in-class digital experiences.
NICE CXone Omnichannel Routing Brochure (PDF)
A guide to the omnichannel contact center
See compelling industry statistics about the challenges and opportunities of offering more contact channels while maintaining the human connection.