NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Artificial intelligence (AI) powers the industry’s most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time. As a fully integrated component of the CXone platform, contact centers ensure seamless synchronization with ACD data, streamlined administration, and the ability to configure the environment to the needs of their specific operation. As a leader in the Workforce Management industry for over two decades, this cloud WFM product encompasses all workforce planning needs.

Case Studies

NICE CXone Workforce Management Helps Delta Transform CX (PDF)

Using the data driven benchmarking approach, Delta Airlines developed a road map for increased efficiency impacting both service levels and bottom line. With optimal scheduling using NICE CXone Workforce Management, Delta Airlines drives innovation and breakthrough performance in customer contact center operations by scheduling and deploying its most expensive and complex resource- its agents.  

White Papers

Accurate forecasting with artificial intelligence

Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores.

White Papers

Top 5 Steps to Workforce Management Success (PDF)

Learn how to efficiently and effectively introduce a new scheduling process to your call center.