CXone Performance Analytics for Salesforce Einstein datasheet


Improve your contact center performance in just a few clicks with CXone Performance Analytics for Salesforce Einstein. By automatically linking your CXone contact center interaction data to your Salesforce CRM, this analytics application creates a fully blended view of your data so AI-powered analytics can dig deep to reveal new recommendations and predictions that you can use to boost KPIs.

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Salesforce enriches the contact center agent experience with NICE CXone

For contact center agents, more is better when it comes to customer information. With the CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. Watch and see how agents provide proactive customer service from within their familiar Salesforce Console, through chat, intelligent digital channel routing, voice, and a unified desktop, and how they can easily manage their schedule and performance through integrated WEM capabilities.


Agent for Salesforce

Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.