Real-Time monitoring for customer service excellence.
Real-Time Interaction Guidance empowers supervisors and agents to deliver a consistent service experience on every conversation . Supervisors have instant visibility into which agents are performing well and who requires coaching.
Agents receive in the moment coaching with embedded desktop tips based on phrases spoken or omitted, customer satisfaction metrics and AI-driven soft-skill behaviors. The easily configurable, out-of-the-box solution gives every organization the flexibility to focus on what matters most.