Total performance management.
Help your employees improve and meet your organizational goals by delivering more transparency and continuous feedback, bringing multiple data sources together with customizable KPIs and intuitive dashboards.
With NICE Performance Management, you get personalized insights and scorecards to improve your agents’ performance by providing coaching, gamification, leaderboards, and a motivating virtual storefront for awarding prizes. It’s an engaging, rewarding path to providing performance and transparency that lead to exceptional customer experiences.