Protect taxpayer info
How will you ensure your citizens that their data is safe in your organization’s hands? You’ll need to understand the risk of data privacy in the modern contact center and what you can do to safeguard sensitive information.
Break down barriers to CX
More and more agency contact centers are adopting digital channels as a way of meeting citizen expectations and increasing engagement. Learn why digital interactions are a gamer-changer for today’s agencies.
CXone FedRAMP Compliant Contact Center Solutions
In this video, we show you how government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.