Enlighten AI Routing
connects customers with agents for the best interaction to optimize any outcome. When contact centers upgrade to Enlighten AI Routing, they immediately realize improvements in sales, CSAT, and more. Effortless implementation makes it fast and easy to start using the power of data, from all available sources, to improve business results.
It’s the only AI routing solution with pre-trained models built on the largest, most expansive set of holistic CX data in the industry.