Engage your customers anytime, anywhere.
Create highly personalized interactions that empower your agents to positively and productively interact with customers based on history, context, behavior type and more.
cxi platform
Here’s why contact center leaders love us.
Your customers are digital. Be there with them.
Offer smart and proven service across all channels, designed to solve customer issues in an intuitive, effortless way.
Automatic Contact Distribution (ACD)
Intelligently connect customers to the most qualified resource available.
Interaction Channels
Digital or voice—let customers choose the channel they want.
Predictive Dialer
Generate more revenue and reduce hang-ups with proactive, predictive outbound dialing.
Enlighten AI Routing
Predict the best match between customers and agents, for smarter connections and measurable business results, using AI-powered call routing.
Have your own bot? Bring it seamlessly into your unified experience with ease! Need a bot… we can help you there too!
Engage website visitors in two-way conversations – proactively or on demand.
For your customers, messaging is obviously a channel of choice - don’t let their voice go unheard.
Every customer contact. One platform.
Watch this video to learn how CXone Omnichannel Routing provides seamless customer experiences.
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“Our customers are delighted with the outstanding job NICE did helping us route calls more effectively.”
Selina Cheng
Contact Center Director Big ABC Industries
Smarter omnichannel routing.
Make every conversation personal and efficient by routing every interaction to the right agent across virtually any channel.
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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

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