Engaging customers in proactive conversation at just the right moment in their journey makes their experience so simple and effortless that they can’t help but smile.
Pre-empt inbound calls and get to know what each customer is thinking, so that you can take the right action first time, reducing cost to serve.
Reduce cost to serve from day 1
and realize an in-year ROI.
Unlike notifications, proactive conversations invite the customer to respond by asking them a question, meaning you get to know exactly what each customer wants to do.
Most customer journeys last more than a day – engage each customer in a single, seamless conversation across the whole of their journey no matter how long it lasts.
Further increase automation with proactive conversations that connect with your systems to automate transactions and deliver over 90% containment.
Comprehensive conversational analytics allow otherwise hidden customer journey optimization opportunities to be identified and implemented.
It’s easy to confuse proactive conversational AI for a chatbot. Read on to learn why they’re fundamentally different.
The average person will spend 43 days waiting on hold in their lifetime. Learn how to give customers time back with proactive conversation.
Learn more about how Whirlpool increased right-first-time repairs by 85% using CXone SmartReach.
