Contact Center Interaction Analytics
NICE Interaction Analytics is AI-powered omnichannel analytics that identifies trends and root causes across 100% of interactions. Whether it’s a voice, text, or digital conversation, NICE Interaction Analytics is designed to analyze, measure, and uncover insights to drive improvements to CX.
Provide the best experience for every customer by understanding who they are, what they need, and how to prepare your agents to deliver exceptional CX. Follow the data to quickly adapt business processes and effectively coach agents. Make next-gen insights easy with analytics everywhere.