Customer Journey Analytics
Customer Journey Analytics connects and transforms disparate customer interactions into a single, consolidated journey. With a holistic view of the end-to-end customer journey, marketers and CX practitioners can uncover cross-channel inefficiencies and optimize business processes from the customer’s perspective.
Discover how customers flow through touchpoints, where they are stalling, validate pre-defined journeys, and understand interaction behavior at scale. Customer Journey Analytics offers accurate analysis for where to start designing, orchestrating, and refining journeys to maximize CX.