Your agents can do anything, with just a little help.
Intelligent process bots act as your extended workforce, helping your agents solve customer issues consistently and efficiently.
cxi platform
Automation for the people.
Your one-stop-shop for best-of-breed automation solutions, all created and managed from a single, easy to use platform.
Augment human potential at scale
Pair every agent with NEVA, NICE Employee Virtual Attendant, the world's leading agent attended bot.
Your workforce multiplier
Quick and accurate RPA bots work around the clock to increase throughput and capacity.
Automation Discovery
Identify the best processes for automation deployment success and create them with a click.
World-class automation design
Create complex attended & unattended automations from a single, easy to use platform.
Automation addresses multiple key contact center KPIs. Don’t settle for less.
In this video, NEVA enables contact center operations to dramatically increase first contact resolution and eliminate errors, by providing CSRs with all the information they need to reach quick, full resolution.
Watch video
“Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution.”
Topias Huovinen
Senior Manager Telia Finland Oyj
An all-inclusive automation package.
A comprehensive offering including all the components needed to succeed with RPA, at scale.
professional services
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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

CXone Expert knowledge management

Great experiences begin with knowledge. CXone Expert knowledge management makes sure that your customers and agents get that knowledge in the form of the information, answers, and support they need wherever they are along in their journey.

Automation Benefits Employees, Customers, and the Bottom Line for Swinton

Swinton’s impressive and evident results from their NICE RPA implementation were felt by employees and customers, as well as manifested as business savings and measurable performance improvements. E

Guide

Extensive RPA guide

Whether you’re a newbie or expert – this guide has everything you need to know about automation, from A to RPA.